Quite often – and rightfully so – the phrase it’s a matter of life and death is bandied about throughout the healthcare industry. When the stakes are that high, doing it right – the first time, takes on added importance.
It all translates into quality. From surgeons and their scalpels, to the persons cleaning to ensure germ-free environments – quality is paramount.
So too, for CROs like IMARC. We take quality very seriously. It’s an essential part of our business – functionally and philosophically. It’s one of the reasons why, in more than 15 years, we have never received an FDA warning letter on sites that we’ve monitored from the start.
It’s also why we decided a year ago to pursue ISO 9001:2008 certification. We felt that we needed an independent, outside agency to confirm our quality standards. That’s why we invested significant dollars and hundreds of hours of staff time to that end. We wanted the industry to not just take our word for it, we wanted everyone that we’ve done business with and that we will continue to do business with to be comfortable in the fact that we practice what we preach. We’re now proud to say that it paid off. We were recently informed that we have, in fact, achieved ISO 9001:2008 status.
We feel that one of the most salient elements of the ISO designation goes beyond our track record. Yes, they looked at our history. Yes, they examined how we are doing things today. But, more importantly, we had to commit to a process of continued improvement over time.
Part of maintaining ISO status is that IMARC is now subject to annual inspections and thorough audits of our processes every three years.
Achieving ISO status today is only the beginning. IMARC’s on-going status is absolutely contingent upon doing things right today… and into the future.
Quality today. Quality in the future. That’s how everyone at IMARC approached our work… your work.
Photo Credit: dieselbug2007