Maintaining professionalism in a difficult situation is unfortunately something most professionals encounter during their career. Being able to keep calm and stay logical during these times is key to maintaining trust with a client, and helping them feel comfortable and confident to work with you to resolve the issue(s) at hand. For Clinical Research Associates (CRAs), diplomacy and tact are crucial since often they work in stressful situations where subjects’ health and safety are involved. Thus, it is important to understand the general principles that define professionalism and how to gain trust in a working relationship, maintain that trust to power through stressful situations, and “rise above the fray” when tensions are high. This blog will cover each of these aspects and will aim to provide you with the necessary tools to handle conflict and remain professional.