Toni joined IMARC in 2014 and is currently serving as IMARC’s Manager of Quality Assurance. In this role, Toni is responsible for MARC’s quality management system, including continuing ISO 9001:2015 certification. She works with everyone at IMARC to ensure quality is top-of-mind and that customer satisfaction is maintained. Toni manages vendor audits of IMARC, drives regular updates to Standard Operating Procedures and Work Instructions, mentors staff through quality questions, and coordinates an interdepartmental quality team through managing nonconformances and executing Corrective And Preventive Action (CAPA) plans. In her role, Toni models quality in her daily functions, producing high quality deliverables and maintaining strict deadlines.