Toni joined IMARC in 2014 and is currently serving as IMARC’s Manager of Quality Assurance. In this role, Toni is responsible for MARC’s quality management system, including continuing ISO 9001:2015 certification. She works with everyone at IMARC to ensure quality is top-of-mind and that customer satisfaction is maintained. Toni manages vendor audits of IMARC, drives regular updates to Standard Operating Procedures and Work Instructions, mentors staff through quality questions, and coordinates an interdepartmental quality team through managing nonconformances and executing Corrective And Preventive Action (CAPA) plans. In her role, Toni models quality in her daily functions, producing high quality deliverables and maintaining strict deadlines.
Toni’s previous experience is wide ranging. Within IMARC, she has provided assistance to the clinical departments and developed many of the quality tracking tools still in use. She was IMARC’s first Clinical Support Services Associate, focused on administrating Data Safety Monitoring Boards and Clinical Events Committees and was instrumental in developing the department infrastructure. Prior to IMARC she was in Global Training and Development at ConocoPhillips where she traveled internationally providing extensive global training program support and relevant training to engineering and geoscience professionals. Toni also has 15+ years of experience in the dental industry as a dental health specialist and maintains a Registered Dental Hygienist license (RDH).
Toni currently is a Certified Clinical Research Professional (CCRP) from the Society of Clinical Research Associates and is a member of the Society of Quality Assurance. She received her Bachelors degree in Applied Science (B.A.Sc.) from Youngstown State University.